Support
FAQs
Clear, calm answers designed to reassure you at every step
FREQUENTLY ASKED QUESTIONS
Delivery usually takes between 2 to 5 business days depending on your location and order volume. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation message once your order is shipped with tracking details so you can follow your package step by step.
At the moment, CURETÉ focuses on regional delivery. We are actively working on expanding our international shipping options. Once available, supported countries and rates will be announced on our website and social channels.
In rare cases, delays can happen due to weather, holidays, or courier issues. If your order hasn’t arrived within the expected timeframe, please contact our support team and we’ll investigate immediately.
We accept major credit and debit cards, selected digital wallets, and cash on delivery (where available). All online payments are processed through secure, encrypted gateways.
Yes. You may return any unused and unopened product within 14 days of delivery. Items must be in their original condition and packaging.
Once we receive and inspect your return, refunds are processed within 5–7 business days. Depending on your payment method, the amount may take a few extra days to appear in your account.
Absolutely. CURETÉ is a cruelty-free brand. We do not test our products on animals at any stage of development.
We combine the best of science and nature. Our products use high-performance active ingredients supported by research, along with carefully selected natural extracts.
While many of our products are gentle, we always recommend consulting your doctor before using new skincare or supplements during pregnancy.
Our supplements are designed to support beauty from within. They are created with clean, high-quality ingredients and focus on skin, hair, and overall wellness.
Still Have Questions?
We’re here to help—with a human, thoughtful response.